Beyond The Job Title | Underrepresented Career Stories

In this episode, we delve into the secrets of flourishing at work and finding environments that fuel your success. My guest, Danielle, shares her journey into customer success and cybersecurity discussing her passion for conquering imposter syndrome and embracing new challenges.

We also explore the power of confidence and how unlocking our true potential can lead to incredible growth. 

Failure is not overlooked, as we dive into the importance of learning and growing from setbacks. 

Mentorship takes center stage as we uncover the guiding lights that can propel our careers forward.

Through reflection and introspection, we explore personal growth strategies and how they can shape our professional journeys. 

As we learn more about Danielle's accomplishments and drive, I am inspired by her dedication to customer success and her goal of becoming the Head of Customer Success at TryHackMe.

Join us as we uncover the keys to flourishing at work, conquering imposter syndrome, and embracing personal and professional growth. Our guest's expertise and journey will surely leave you motivated and ready to unlock your own potential.

• (00:00) - Intro
• (02:40) - Flourishing at Work: Finding Environments that Fuel Success
• (08:28) - From Contributor to Leader: Navigating the Challenges of Transition
• (11:20) - Danielle’s Journey to Customer Success and Cybersecurity
• (15:51) - Conquering Imposter Syndrome: Embracing New Challenges
• (18:38) - Unleashing Your Confidence: Unlocking Your True Potential
• (22:18) - Embracing Failure: Learning and Growing from Setbacks
• (27:38) - The Power of Mentorship: Guiding Lights for Career Advancement
• (38:59) - Reflection and Introspection: Exploring Personal Growth Strategies
• (42:43) - Rapid-fire closing
• (47:53) - Outro

Danielle’s Bio

Danielle has nearly 4 years of experience in CS to date, coupled with a background in Recruitment, Sales, and HR, which enables her to bring a unique perspective to her work. She possesses a proven track record of effectively managing teams and establishing CS processes from the ground up. In her previous role as a Customer Success Manager at ParentPay, the largest EdTech company in the UK/Europe, Danielle successfully oversaw a portfolio with an ARR of 32 million pounds. However, her ambitions extend beyond this achievement as she aspires to attain the position of Head of Customer Success at TryHackMe within the next 6 months.

Driven by her unwavering passion for all aspects of Customer Success, Danielle is constantly seeking opportunities to enhance her skills and remain abreast of industry trends. She actively serves as a brand ambassador for the Customer Success Collective, demonstrating her commitment to the field. Additionally, Danielle generously volunteers her time as a mentor to Junior CSMs on a pro bono basis.

Outside of her professional endeavors, Danielle finds joy in embarking on long walks with her partner and their dachshund, Caesar, while also enjoying socializing with friends. Furthermore, she takes pride in being a dedicated member of a pop choir.