Empathetic Connections | Hannah's Approach to Life And Customer Success

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Episode Summary

A conversation with Hannah Brotherton about her career journey into customer success, building bridges with other people, leadership, imposter syndrome, and more.

Hannah’s Bio

Hannah Brotherton is an accomplished Customer Operations leader with over nine years of experience in data-driven strategies, primarily within high-growth entrepreneurial organizations. Her expertise lies in crafting best practices, operational procedures, and tools to elevate customer experiences.

She is recognized for her strategic thinking, collaborative approach, and cross-functional influence, which enable her to proactively solve problems and streamline customer interactions in alignment with business objectives. Her commitment to design extends to creating seamless customer and employee experiences. She excels in building and leading high-performing teams, providing guidance, coaching, and fostering individual growth.

Outside work, Hannah enjoys diverse interests, including cooking, design, furniture building, travel, organization, reading, outdoor activities, spending time with her dog, meeting new people, exploration, tea, podcasts, and wellness pursuits.


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🎙About The Podcast

Join Cesar Romero, as he shares the stories of trailblazing underrepresented SaaS founders, executives, and professionals who have broken barriers and achieved remarkable milestones. Whether you're seeking inspiration, mentorship, or actionable strategies to advance your career, our podcast is your go-to resource.

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Where to find Cesar

Creators and Guests

Cesar Romero
Cesar Romero
Helping startups and SMBs build strong customer relationships that drive product adoption, reduce churn, and increase revenue | Community-Driven | Podcast Host
Hannah Brotherton
Hannah Brotherton
Customer Success Operations Manager
Empathetic Connections | Hannah's Approach to Life And Customer Success
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